Frequently Asked Questions
If we haven’t answered your question below, feel free to get in touch. We’d be more than happy to help.
Email: hello@buildingbeautifulbrands.com.au
Orders & Tracking
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
How do I access my digital download?
Your digital download will be available to download directly from your order confirmation page — it may just take a moment to load. You’ll also receive an email with your download link, so you can access your file whenever you’re ready.
Can I make changes to my order after it's been placed?
If you need to update your shipping address after placing an order, please reach out to our customer service team as soon as possible. This can be done through our Contact Us page or by emailing us at hello@buildingbeautifulbrands.com.au
We can assist in updating your address before your order ships, however once it's in transit, it's unfortunately no longer possible for us to update your details.
Shipping & Delivery
How long will my order take to arrive?
We ship Monday to Friday from our Canberra office. Most Australian orders arrive within 1–3 business days once dispatched.
Digital products will be sent via email, shortly after your order has been processed.
Do you ship internationally?
We currently do not ship the physical planner worldwide. However, the E-Book Business Planner is available to purchase and download from anywhere in the world.
Do you offer free shipping?
Yes! We offer free standard shipping on all Australian orders.
Returns & Exchanges
What is your returns policy?
We offer exchanges and store credit on eligible items returned within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. Please visit our Returns Policy Page for full details.
How do I start a return or exchange?
Please contact us at hello@buildingbeautifulbrands.com.au and we'll do our best to work with you to make it right.
Can I receive a refund on a digital product?
Unfortunately we do not offer refunds for any digital products sold. For more information please visit our Returns Policy page.
Do you offer refunds for change of mind?
We don't offer refunds for change of mind.