Terms of service

Please carefully read the following Terms & Conditions before placing an order with Building Beautiful Brands.

These Terms & Conditions apply to your use of the Building Beautiful Brands website and to the purchase of physical products and digital products available through our website.

We may update these Terms & Conditions from time to time. Any changes will apply to future use of the Website and future Orders. We will not change the Terms & Conditions that apply to an Order after that Order has been accepted by us, unless required by law.

If you do not understand these Terms & Conditions, please contact us before placing an Order.

If you do not agree with these Terms & Conditions, please do not use our Website or place an Order with us.

1. DEFINITIONS
1.1. Business Days

Means Monday to Friday in the Australian Capital Territory, Australia, excluding public holidays.

1.2. Delivery Address

Means the address provided by you at checkout to which physical Goods are to be delivered.

1.3. Delivery Agent

Means any third-party courier, postal service or delivery provider nominated or engaged by Building Beautiful Brands to deliver your Order.

1.4. Delivery Fee

Means any fee charged for the delivery of physical Goods to you, as displayed at checkout.

1.5. Digital Products

Means any digital product, downloadable file, template, guide, resource, worksheet or other digital content purchased through the Website.

1.6. Goods

Means the physical products offered for sale through the Website.

1.7. GST

Means the Australian goods and services tax imposed under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

1.8. Law

Means any applicable Australian Commonwealth, state or territory legislation, regulation, rule, order, code, determination or other legally binding requirement.

1.9. Order

Means a request submitted by you to purchase Goods or Digital Products from Building Beautiful Brands through the Website.

1.10. Personal Information

Has the meaning given to that term under the Privacy Act 1988 (Cth), where applicable.

1.11. Price

Means the purchase price displayed on the Website for a Good or Digital Product at the time you place your Order, including GST where applicable.

1.12. Privacy Policy

Means the Building Beautiful Brands Privacy Policy published on the Website.

1.13. Website

Means the Building Beautiful Brands website and any associated webpages operated by Building Beautiful Brands.

1.14. Terms & Conditions

Means these Terms & Conditions, as amended from time to time in accordance with these Terms.

1.15. We, Us or Our

Means Building Beautiful Brands.

1.16. You or Your

Means the person purchasing Goods or Digital Products from Building Beautiful Brands or using the Website.

2. ACCEPTANCE OF THESE TERMS
2.1. These Terms & Conditions form an agreement between you and Building Beautiful Brands in relation to your use of the Website and your purchase of Goods and Digital Products.

2.2. By using the Website or placing an Order, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

2.3. These Terms & Conditions apply to the ordering, payment, processing, fulfilment and delivery of Goods and Digital Products purchased through the Website.

2.4. These Terms & Conditions contain important information relating to:

• the use of our Website;
• placing and processing Orders;
• payment;
• physical product delivery;
• Digital Products and downloads;
• returns, refunds and exchanges;
• intellectual property;
• website security;
• limitations of liability; and
• your rights and obligations when purchasing from us.

3. PRIVACY
3.1. We understand that your personal information is important and are committed to handling your information responsibly.

3.2. We collect, use and store personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

3.3. Our Privacy Policy explains what personal information we collect, how we use it, how it may be disclosed and how you can contact us regarding your information.

3.4. By using our Website and providing personal information to us, you acknowledge that you have read our Privacy Policy.

Where the Privacy Act 1988 (Cth) applies to our business, we will handle personal information in accordance with the applicable Australian Privacy Principles.

4. USE OF OUR WEBSITE
4.1. The Website and its contents, including text, photographs, graphics, illustrations, logos, designs, layouts, templates and other materials, are owned by or licensed to Building Beautiful Brands unless otherwise stated.

4.2. You may access and use the Website for your personal, non-commercial purposes.

4.3. You may not reproduce, modify, copy, distribute, republish, sell, license, transmit or commercially exploit any content from the Website without our prior written permission.

4.4. You must not use the Website:

• for any unlawful purpose;
• to interfere with the operation or security of the Website;
• to gain unauthorised access to our systems;
• to upload malicious software;
• to infringe the rights of another person; or
• in a manner that could damage our business, reputation or Website.

5. SPAM & MARKETING
5.1. We may send you transactional communications relating to your Order, including order confirmations, payment receipts, shipping updates and Digital Product access information.

5.2. Where required by law, we will only send you promotional or marketing communications where you have provided the necessary consent.

5.3. You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the relevant communication.

6. COOKIES
6.1. Our Website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our Website.

6.2. Cookies may collect information about your browser, device, pages visited and interactions with our Website.

6.3. You may be able to disable or manage cookies through your browser settings. However, doing so may affect certain Website functionality.

7. THIRD-PARTY WEBSITES
7.1. Our Website may contain links to third-party websites, services or platforms.

7.2. These links may be provided for convenience or informational purposes.

7.3. Building Beautiful Brands does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

7.4.You should review the relevant terms and privacy policies of any third-party website you access.

8. WEBSITE & DIGITAL SECURITY
8.1. We take reasonable steps to maintain the security of our Website and the files we make available for download.

8.2. However, we cannot guarantee that the Website or downloadable files will always be free from viruses, malware or other harmful components.

8.3. You are responsible for maintaining appropriate security measures on your own device, including appropriate antivirus and security software.

8.4.You should ensure that your device, software and internet connection are suitable for accessing our Website and Digital Products.

9. PLACING AN ORDER
9.1. You may place an Order through the Website by completing the checkout process and submitting your payment.

9.2. When you submit an Order, you are making an offer to purchase the selected Goods or Digital Products at the Price displayed at checkout, together with any applicable delivery fees.

9.3. You agree to provide accurate and complete information when placing an Order, including your name, email address, billing details and, where applicable, Delivery Address.

9.4. We are not responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by you.

9.5. You must carefully review your Order before completing your purchase.

9.6. Because we aim to process Orders quickly, requests to cancel or amend an Order should be made as soon as possible.

9.7. We will always do our best to accommodate a cancellation or amendment request, but we cannot guarantee that changes can be made once an Order has been processed or dispatched.

9.8. After placing an Order, you will receive an Order confirmation by email.

9.9. You should retain your Order confirmation for your records and quote your Order number when contacting us about your Order.

10. ORDER ACCEPTANCE
10.1. Submitting an Order does not automatically guarantee that we will accept or fulfil the Order.

10.2.We reserve the right to decline an Order where reasonably necessary, including where:

• a product is unavailable;
• there is an error in the product description or Price;
• we suspect fraudulent or unauthorised activity;
• we are unable to fulfil the Order; or
• required by Law.

10.3. If we are unable to fulfil an accepted Order, we will notify you as soon as reasonably practicable.

10.4. Where you have already paid for an Order that we are unable to fulfil, we will provide an appropriate refund in accordance with applicable Law.

10.5. Nothing in this section limits your rights under the Australian Consumer Law.

11. PRODUCT AVAILABILITY & PRODUCT INFORMATION
11.1. We make reasonable efforts to ensure that product information displayed on our Website is accurate and up to date.

11.2. From time to time, products may become unavailable or temporarily out of stock.

11.3. We may discontinue, suspend or modify the availability of products on our Website.

11.4. If a product becomes unavailable after you have placed an Order, we will contact you where reasonably practicable and provide an appropriate solution, which may include a refund.

11.5. Product images are provided for illustrative purposes. Colours may appear slightly different depending on your device, screen settings, lighting and other factors.

11.6. Where dimensions or measurements are provided, you should review these carefully before placing your Order.

11.7. Any accessories shown in product photographs are not included unless expressly stated in the product description.

12. PRICES & PAYMENT
12.1. Prices displayed on our Website are in Australian Dollars (AUD), unless otherwise stated.

12.2. Prices include GST where applicable.

12.3. Delivery fees and other applicable charges will be displayed at checkout before you complete your purchase.

12.4. We may change prices from time to time. Any price change will not affect an Order that has already been accepted by us.

12.5. We accept the payment methods displayed at checkout.

12.6. Payment must be successfully processed before an Order is dispatched or a Digital Product is made available.

12.7. If your payment cannot be processed, your Order may not be accepted or may be cancelled.

13. DELIVERY OF PHYSICAL GOODS
13.1. We deliver physical Goods to the locations available at checkout.

13.2. Delivery fees and estimated delivery timeframes will be displayed during the checkout process where applicable.

13.3. We aim to process and dispatch Orders as quickly as possible.

13.4. Once your Order has been dispatched, delivery is handled by the relevant Delivery Agent.

13.5. You will receive shipping or tracking information where tracking is available.

13.6. Estimated delivery timeframes are estimates only and are not guaranteed.

13.7. Delivery times may be affected by circumstances outside our reasonable control, including postal delays, courier delays, weather events, public holidays, customs processing and other unforeseen circumstances.

13.8. If your parcel appears to be delayed or has not arrived within a reasonable timeframe, please contact us so that we can assist you.

13.9. You are responsible for providing an accurate Delivery Address at checkout.

13.10. If you provide an incorrect or incomplete Delivery Address, please contact us as soon as possible. We cannot guarantee that an address can be changed once your Order has been processed or dispatched.

14. INTERNATIONAL ORDERS
14.1. Where international shipping is available, shipping costs and delivery information will be displayed at checkout.

14.2. International customers may be responsible for customs duties, import taxes, GST, fees or other charges imposed by the destination country.

14.3. These charges are outside our control and are the responsibility of the customer unless otherwise stated at checkout.

14.4. You are responsible for ensuring that the products you purchase can legally be imported into your country.

15. DIGITAL PRODUCTS
15.1. Building Beautiful Brands offers certain products in digital format.

15.2. Digital Products may include downloadable templates, worksheets, guides, resources, files and other digital content.

15.3. Once payment has been successfully processed, you will generally receive an email containing a link or instructions to access your Digital Product.

15.4. You are responsible for providing an accurate email address when placing your Order.

15.5. If you do not receive your Digital Product email, please first check your junk, spam or promotions folder.

15.6. If you are still unable to access your Digital Product, please contact us and we will make reasonable efforts to assist you.

15.7. You are responsible for ensuring that your device and software are compatible with the Digital Product before purchasing.

15.8. Digital Products are licensed to you for your personal use unless otherwise stated.

16. DIGITAL PRODUCT USE & LICENCE
16.1. When you purchase a Digital Product from Building Beautiful Brands, you receive a limited, non-exclusive, non-transferable licence to use the Digital Product for your own personal use.

16.2. Purchasing a Digital Product does not transfer ownership of the underlying intellectual property to you.

16.3. Unless we provide written permission, you must not:

• resell our Digital Products;
• share or distribute Digital Product files with another person;
• upload Digital Product files to public websites or shared platforms;
• reproduce or redistribute our Digital Products commercially;
• claim our Digital Products, templates, designs or content as your own;
• remove copyright or ownership notices; or
• modify our Digital Products for the purpose of reselling or redistributing them.

16.4. You may print Digital Products for your own personal use where the product has been designed for printing.

16.5. You may not use our Digital Products to create a competing product, course, template, planner, resource or other commercial offering.

17. INTELLECTUAL PROPERTY
17.1. All intellectual property associated with Building Beautiful Brands remains the property of Building Beautiful Brands or its relevant licensors.

17.2. This includes, without limitation:

• The Business Planner;
• Digital Products;
• templates;
• worksheets;
• written content;
• illustrations;
• graphics;
• photographs;
• logos;
• branding;
• product designs;
• Website content;
• business resources; and
• other original materials created by or for Building Beautiful Brands.

17.3. Nothing in these Terms & Conditions grants you ownership of our intellectual property.

17.4. You must not reproduce, copy, distribute, modify or commercially exploit our intellectual property without our prior written permission.

18. THE BUSINESS PLANNER & EDUCATIONAL INFORMATION
18.1. The Business Planner and other Building Beautiful Brands resources are designed to provide general educational, organisational and business-planning guidance.

18.2. The information contained in our products is not intended to constitute legal, financial, accounting, tax or other professional advice.

18.3. You should obtain appropriate professional advice for your individual circumstances where required.

18.4. Every business is different and Building Beautiful Brands does not guarantee that using The Business Planner or any other resource will result in a particular business outcome, revenue, profit, growth or level of success.

19. RETURNS, REFUNDS & EXCHANGES
19.1. Our Returns & Refunds Policy forms part of these Terms & Conditions.

19.2. Please refer to our Returns & Refunds Policy for information about returning physical products, exchanges, refunds and change-of-mind purchases.

19.3. If a physical product arrives damaged, faulty or is not the product you ordered, please contact us as soon as possible.

19.4. We may request photographs or other information to help us assess the issue.

19.5. Nothing in these Terms & Conditions limits, excludes or modifies any rights or remedies you have under the Australian Consumer Law.

19.6. Australian Consumer Law consumer guarantees may entitle you to a repair, replacement, refund or other remedy where applicable. These rights apply automatically and cannot be excluded by our Terms & Conditions.

20. DIGITAL PRODUCT REFUNDS
20.1. Due to the nature of Digital Products, we generally do not offer refunds for change-of-mind purchases once a Digital Product has been accessed or downloaded.

20.2. This does not affect any rights or remedies you may have under the Australian Consumer Law.

20.3. If you believe a Digital Product is faulty, defective or materially different from its description, please contact us so that we can assess the issue and provide an appropriate remedy where required.

21. RISK & TITLE
21.1. Risk in physical Goods passes to you upon delivery to the Delivery Address provided by you, subject to your rights under applicable Law.

21.2. Nothing in this section limits any rights you may have under the Australian Consumer Law.

22. WEBSITE CHANGES
22.1. We may update, modify, suspend or discontinue parts of our Website from time to time.

22.2. We may update these Terms & Conditions from time to time.

22.3. Changes to these Terms & Conditions will apply to future use of the Website and future Orders.

22.4. The Terms & Conditions that applied when an Order was accepted by us will continue to apply to that Order, unless a change is required by Law.

23. CORRECTION OF ERRORS
23.1. We take reasonable care to ensure that information on our Website is accurate.

23.2. However, errors may occasionally occur, including typographical errors, incorrect product descriptions, pricing errors or availability errors.

23.3. Where an error affects an Order and we are legally entitled to do so, we may contact you to discuss the error and available options.

23.4. If you believe there is an error or inaccurate information on our Website, please contact us.

24. DISCLAIMER
24.1. To the extent permitted by Law, our Website and its content are provided on an “as available” basis.

24.2. We make reasonable efforts to maintain accurate and reliable Website content but do not guarantee that the Website will always be uninterrupted, error-free or completely current.

24.3. Nothing in these Terms & Conditions excludes any guarantee, condition, warranty, right or remedy that cannot legally be excluded under Australian law.

25. LIMITATION OF LIABILITY
25.1. To the maximum extent permitted by Law, Building Beautiful Brands will not be liable for indirect, incidental, special or consequential loss arising from your use of our Website or products.

25.2. This may include loss of business, revenue, profit, data or opportunity, to the extent such liability can legally be excluded.

25.3. Nothing in these Terms & Conditions limits or excludes our liability where doing so would be unlawful, including your rights under the Australian Consumer Law.

25.4. Where the law requires us to provide a remedy, we will provide that remedy in accordance with the applicable Law.

26. EVENTS OUTSIDE OUR CONTROL
26.1. We will not be responsible for a delay or failure to perform our obligations where the delay or failure is caused by circumstances outside our reasonable control.

26.2. This may include:

• natural disasters;
• extreme weather;
• fire;
• flood;
• strikes or industrial disputes;
• postal or courier disruptions;
• internet or technology failures;
• government restrictions;
• pandemics or public health events; or
• other unforeseen circumstances.

26.3. Where reasonably possible, we will notify you of any significant disruption affecting your Order.

27. THIRD-PARTY SERVICES
27.1. We may use third-party service providers to operate our Website, process payments, fulfil Orders, deliver products, provide email services, host Digital Products or provide other business services.

27.2. Where appropriate, your use of third-party services may also be subject to the terms and conditions of those providers.

28. GOVERNING LAW
28.1. These Terms & Conditions are governed by the laws of the Australian Capital Territory, Australia.

28.2. Subject to any mandatory rights or jurisdiction that cannot legally be excluded, the parties submit to the jurisdiction of the courts of the Australian Capital Territory.

28.3. Nothing in this section limits any rights you may have under Australian consumer law or other applicable legislation.

29. SEVERABILITY
29.1. If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to apply.

30. CONTACT US

If you have any questions about these Terms & Conditions, your Order, our products or our Website, please contact us through our Contact Us page or via email at hello@buildingbeautifulbrands.com.au.

We are always happy to help.

Building Beautiful Brands