Refund policy

At Building Beautiful Brands, we take great care in creating high-quality products. Please choose carefully, as we do not offer refunds or returns for change of mind.

This Returns & Refunds Policy applies to purchases made through the Building Beautiful Brands website and should be read alongside our Terms & Conditions.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

 

1. Change-of-Mind Returns

We do not offer refunds, returns or exchanges for change of mind on any physical or digital products.

Please ensure you review your order carefully before completing your purchase, as all sales are final in relation to change-of-mind requests.

 

2. Faulty, Damaged or Incorrect Products

If your product arrives:

• damaged;
• faulty;
• defective;
• materially different from its description; or
• incorrect,

Please contact us as soon as possible after receiving your Order.

Please provide your Order number and, where appropriate, photographs of the product and packaging so that we can assess the issue.

Where a product is covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances. We will assess each case in accordance with your rights under Australian Consumer Law.

 

3. Products Damaged During Delivery

If your physical product arrives damaged, please contact us as soon as possible.

Please retain the original packaging and provide photographs of the damage where possible, as this may assist us in assessing the issue and working with our delivery provider.

 

4. Incorrect Products

If you receive a product that is different from what you ordered, please contact us before returning it.

Where we have sent you the incorrect product, we will work with you to arrange an appropriate resolution in line with your rights under Australian Consumer Law.

 

5. Digital Products

Due to the nature of Digital Products, all sales are final and we do not offer refunds, returns or exchanges for change of mind once a Digital Product has been accessed or downloaded.

This does not affect your rights under the Australian Consumer Law.

If you believe a Digital Product:

• is faulty;
• cannot be accessed;
• is materially different from its description; or
• does not function as reasonably expected,

Please contact us and we will assess the issue and provide an appropriate remedy where required.

 

6. How to Request Assistance

To report an issue with your Order, please contact us through our Contact Us page or via email at hello@buildingbeautifulbrands.com.au

Please include:

• your full name;
• Order number;
• the product purchased;
• a description of the issue; and
• photographs where relevant.

Please do not return any product without contacting us first.

 

7. Refunds

Where a refund is approved in accordance with your rights under Australian Consumer Law, the refund will be issued to the original payment method.

Once processed, timing for the refund to appear in your account will depend on your bank or payment provider.

We are not responsible for delays caused by financial institutions or payment providers.

 

8. Sale Items

Sale items are subject to the same consumer guarantees under Australian Consumer Law as full-price items.

A discounted price does not remove your statutory rights.

 

9. Exchanges

We do not offer exchanges for change of mind.

Where a product is faulty, damaged or otherwise not in accordance with Australian Consumer Law, we will provide the remedy required by law, which may include repair, replacement or refund.

 

10. Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Australian consumers are entitled to certain consumer guarantees when purchasing goods and services. These guarantees cannot be excluded by a business.

For more information, you can visit the Australian Competition and Consumer Commission (ACCC).

 

11. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us through our Contact Us page or via email at hello@buildingbeautifulbrands.com.au.

 

Building Beautiful Brands