Shipping policy

We know you're excited to receive your Building Beautiful Brands order, so we aim to process and dispatch orders as quickly as possible.

This Shipping & Delivery Policy outlines our shipping options, processing times and what to expect once your order has been placed.


1. Where We Ship

Building Beautiful Brands currently ships physical products to the locations available at checkout.

We offer shipping within Australia and offer international shipping to selected countries.

Available shipping options and destinations will be displayed at checkout.

Digital Products are delivered electronically and do not require physical shipping.


2. Order Processing

Orders are generally processed within 1–3 business days of payment being successfully received.

Orders placed on weekends or public holidays will begin processing on the next Business Day.

During busy periods, product launches, sales or promotional periods, processing times may be slightly longer.

If there is an unexpected delay in processing your Order, we will do our best to keep you informed.


3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer promotional shipping rates or free shipping.

Any applicable shipping promotion will be subject to the terms displayed at the time of purchase.


4. Delivery Timeframes

Estimated delivery timeframes will depend on your delivery location and the shipping method selected at checkout.

As a general guide:

Australian metropolitan areas: 2–4 business days

Australian regional areas: 3–6 business days

Remote areas: 5–10 business days

These timeframes are estimates only and do not include order processing time.

Delivery timeframes may vary due to circumstances outside our reasonable control.


5. Tracking

Where tracking is available, you will receive tracking information once your Order has been dispatched.

You can use the tracking information provided to monitor the progress of your parcel.

Please allow some time for tracking information to become active after your parcel has been dispatched.


6. Delivery Address

Please carefully check your delivery address before completing your Order.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided at checkout.

If you notice an error in your Delivery Address after placing your Order, please contact us immediately.

We process Orders quickly and cannot guarantee that an address can be changed once your Order has been processed or dispatched.


7. Missed Deliveries

Depending on the delivery provider and service selected, your parcel may be left in a safe place, delivered to a nominated location or taken to a collection point if nobody is available to receive it.

Please follow the instructions provided by the relevant Delivery Agent.


8. Delayed Parcels

Occasionally, parcels may take longer than the estimated delivery timeframe.

Delays may occur due to:

  • courier or postal delays;
  • public holidays;
  • severe weather;
  • peak periods;
  • incorrect address information;
  • customs processing;
  • transport disruptions; or
  • other circumstances outside our reasonable control.

If your parcel has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.


9. Lost Parcels

If your parcel appears to have been lost in transit, please contact us.

We may need to work with the relevant Delivery Agent to investigate the delivery.

Where applicable, we will provide a replacement or other remedy in accordance with your rights under Australian Consumer Law.


10. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please provide photographs of:

  • the outer packaging;
  • the shipping label; and
  • the damaged product.

Please retain the packaging until we have advised you whether it is required for an investigation.


11. International Shipping

Where international shipping is available, shipping costs and available destinations will be displayed at checkout.

International delivery times vary depending on the destination and shipping method selected.

International customers are responsible for any customs duties, import taxes, GST, clearance fees or other charges imposed by the destination country unless otherwise stated at checkout.

These charges are outside our control.


12. Customs & Import Requirements

If you are ordering from outside Australia, you are responsible for ensuring that your Order complies with the import requirements of your country.

Building Beautiful Brands is not responsible for delays caused by customs or for any duties, taxes or fees imposed by the destination country.


13. Digital Products

Digital Products do not incur physical shipping fees.

Once your payment has been successfully processed, your Digital Product will be delivered electronically to the email address provided at checkout, generally via a download link or access instructions.

If you do not receive your Digital Product, please check your junk, spam or promotions folder before contacting us.

If you are still unable to access your purchase, please contact us and we will assist you as soon as possible.


14. Contact Us

If you have any questions about shipping or delivery, please contact us through our Contact Us page or via email at hello@buildingbeautifulbrands.com.au.


Building Beautiful Brands